REFUND & REPLACEMENT POLICY
We truly want you to be satisfied with your purchase! If anything doesn’t seem or feel right, please reach out to us via email here, and we’ll make it right!
Cancellation & Modification
How to Modify or Cancel Your Order?
If you decide to change your purchase, please fill out this form to submit your request. Include your order number and the modification you wish to make. We will notify you once your modification or cancellation has been processed.
Your order is eligible to be canceled and modified.
Please be informed that:
- Personalized orders enter processing immediately after completion, which may make adjustments difficult. Please ensure all details are correct before finalizing your order.
- During the holiday season, modification requests may result in slightly longer delivery times, although this is uncommon as we strive to implement changes as quickly as possible.
*Note: By making a purchase, you agree to all the terms outlined above.
Free replacement or refund
We prioritize customer satisfaction over product returns. We believe that a REPLACEMENT or REFUND is often the best solution for your issue. Therefore, you are not required to return the item(s) to us, and you may keep the original items at your discretion.
We will take full responsibility within 45 days from order arrival, if the product(s) are:
Damaged, defective, or otherwise not functioning properly
Not what you ordered or not as in your Order Confirmation email
Lost or undelivered, provided the shipping address was accurate
You may choose to REPLACE the item or get a REFUND
Please stay calm and complete this form to receive prompt assistance from our Customer Happiness team.
No Refund or Replacement with small fee
NO REFUND
The reasons listed below are not included in our Refund and Replacement policy. We understand you may feel disappointed, but we are not liable for these issues:
- Requests for refunds made after 45 days from the product delivery date.
- Personal reasons, such as change of mind or no longer wanting the item, which can be addressed during shipping or after delivery.
- Products damaged due to improper use.
REPLACEMENT WITH SMALL FEE
In the following cases, we are pleased to offer a replacement for just a small fee compared to the original price:
- You received the wrong item, design, or size due to incorrect customization inputs.
- Your shipping address was returned and destroyed because of an incorrect address input.
Every customer matters, and your happiness will be prioritized in every interaction with Zinfast™. Thank you for trusting our business and allowing us to do what we love!
If you have any questions, please don’t hesitate to contact us here or call us at (571) 265-3567.
